Support
Frequently Asked Questions
What willow do you use for your bats?+
All Thunder Sports bats are made from Grade A and above English Willow, hand-selected for grain quality and density.
Do your bats come pre-knocked?+
Yes, every bat leaves our workshop pre-knocked, though we still recommend a light 2–3 hour knock-in session before serious match use.
How do I choose the right bat weight?+
Weight comes down to personal preference and playing style. Our Thunder Strike and Thunder Pro sit in the lighter, more traditional range, while the Thunder Elite and Thunder Icon are built with fuller profiles for power hitters.
Do you offer custom bats?+
Yes — reach out to us on WhatsApp to discuss custom weight, handle type, and finish requirements.
What payment methods do you accept?+
We support UPI, credit/debit cards, net banking, and Cash on Delivery on eligible orders.
How long does delivery take?+
Metro cities typically receive orders in 3–5 business days; other locations in 5–8 business days. See our Shipping Policy for full details.
What is your return policy?+
Unused bats in original packaging can be returned within 7 days of delivery. See our Return Policy page for full terms.
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